SupportCandy adds to your WordPress site the features of a complete help desk and customer support ticket system. It is one of the oldest helpdesk & customer support ticketing plugin available for WordPress.

We stand as a remarkably versatile and feature-packed help desk and ticket management plugin. Elevate your customer support game by effortlessly handling and resolving customer queries directly from the comfort of your WordPress dashboard.

SupportCandy Helpdesk is the ultimate solution for all your helpdesk and support ticketing needs within WordPress, featuring features comparable to those offered by top-tier SaaS solutions such as Zendesk, Help Scout, or Freshdesk.

Key features :

• Unlimited number of tickets
• Unlimited number of agents and agent roles
• Unlimited number of customers
• Unlimited tags, categories, and custom statuses
• Dashboard for agents
• Activity logs for administrators
• Advanced custom filter and search functionality
• Saved filters for customers and agents
• Shortcodes for Agent Portal/Customer Portal
• Private notes for internal communication of agents
• Agents can create a ticket on the customer’s behalf
• Agent Collision to avoid repetitive messages and confusion
• 16+ Custom field types
• User Registration
• Ticket fields for additional information about ticket
• Agent-only fields to keep internal data of the ticket
• Customer fields to store information about the customer across the tickets
• Guest tickets (disabled by default)
• Guest can also see their ticket list using OTP Login (One Time Password)
• Rich-text editor (customizable)
• Email notifications
• Working hours, exceptions, and holidays for support agent
• Google reCaptcha integration
• GDPR Compatibility with data retention and deletion feature
• Terms & Conditions checkbox in the ticket form
• Macros or placeholders for ticket fields
• Unlimited File Attachment to ticket and reply. Manage allowed file types.
• Rest APIs Support
• Customizable Appearance to match up with your theme
• Auto delete closed tickets